Library Computer System Upgrade, November 8 – 12

upgradeThe Berkshire Athenaeum, as part of the CWMARS automated network, is scheduled for an upgrade Veterans Day Weekend; certain aspects  of our system will be unavailable from 5:30 pm on Friday, November 8th,  until 8:30 am on Tuesday, November 12th.

Here is a breakdown of what to expect during this period.

  • Patrons will need to present their library card to check out any library item. This includes library laptops and headphones.
  • Patrons who want to renew items will have to call or visit the library with the item or the item’s barcode number as well as their library card.
  • Patrons will need their library card or library card number to reserve and to access our computers.
  • Staff will not be able to issue new or replacement cards.
  • Patrons can return items, which will be checked  in but   not be removed from their  record until Tuesday morning.
  • Multi-part items (audiobooks/movies/kits/books with a CD or cassette) will not be checked in.
  • Payment for any overdue fines or replacement costs cannot be processed.
  • Food for fines will be accepted. Staff will note  patron’s  name, phone number and library card. Fines will be removed from the patron’s record on Tuesday morning.
  • Patrons will not be charged fines for items returned during this down time unless the item was due before Saturday, November  9.
  • Requested hold items that arrived before the down time and having “ready for pick up” status can be checked out.
  • Patrons will not be able to place any holds.
  • Patrons will be able to access their online accounts but transactions during this period will not be reflected.
  • The online catalog will be available  in a “frozen” status. An item checked out during the down time will not reflect the “checked out” status.
  • Internet access will be available.
  • WiFi service will be available.
  • The online Museum Pass Reservation Program will be available.

We appreciate your patience.

 

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About Berkshire Athenaeum

We are the public library for the city of Pittsfield, Massachusetts.
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